Safety Guides

Plain-language guides for staying safe online

Practical information on the scam topics our clients ask about most. Written for seniors — clear steps, no jargon, and always with a phone number if you need to talk to someone.

All Guides

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Awareness

How to spot a scam

Six warning signs that apply to every scam — no matter how convincing it seems at the time. Knowing these gives you a reliable way to spot trouble before it's too late.

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What to Do

What to do if you've been scammed

Act quickly but don't panic. Seven clear steps — in the right order — covering what to do, who to call, and how to protect yourself from further harm.

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Banking

Keeping your banking safe

What your bank will never ask you to do, three settings worth enabling in your banking app, and an emergency reference for locking your account at each major bank.

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AI & Voice Scams

The grandchild scam — and AI voice fakes

How scammers use artificial intelligence to clone the voice of a family member, why it's so convincing, and the simple steps that protect you — including the family code word.

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Printable

Print a reminder card for the fridge

A card designed to be printed and kept near the computer or on the fridge. Five warning signs on one side, what to do in an emergency on the other — with key phone numbers.

Print the card
Going Further

Guides help — but protection goes deeper

These guides give you knowledge. SafeHarbour Digital puts technology in place that acts on that knowledge automatically — blocking many scam attempts before they reach you, keeping your software up to date, monitoring your device continuously, and being available when something feels wrong.

If you're wondering whether the service is right for you or your family member, start with the For Seniors page — it explains exactly what we do when we visit, what happens afterwards, and how your privacy is protected throughout.

Have a question? Just call.

We're happy to talk through anything on this page — or anything else online that's worrying you. There's no obligation and no jargon.

Call us any time 03 XXXX XXXX We respond to all enquiries within one business day