Stay Safe Guides
Managed Security for Seniors

The internet keeps them connected.
We keep them safer.

SafeHarbour Digital monitors, protects, and maintains your devices — or a loved one's — reducing scam exposure, limiting threats, and reporting back every month in plain language.

See Our Services Get in Touch

Currently serving Melbourne metro  ·  Enquiries welcome from all states

4 in 10 Older Australians have already experienced a scam, data theft, or virus attack — it's not just a future risk
$38,000 Average loss per senior fraud victim
Face‑to‑face 72% of older Australians prefer in-person support — which is why every setup starts with a home visit
Elderly person being helped with their computer by a family member or technician
Our Mission

The internet is how seniors stay connected. We work to keep it safer.

Elderly Australians rely on their devices for video calls with grandchildren, telehealth appointments, banking, and everyday communication. Four in ten older Australians have already experienced a scam, data theft, or virus attack. When it happens, they don't just lose money — they lose confidence, and connection.

We believe every senior deserves to keep going about their life online safely. And every family deserves to know someone is looking after it when they can't be there.

"I've sorted it. Someone's looking after Mum's computer. I get a monthly report and they call me if anything serious happens."
What We Offer

Managed security bundles for every device

One annual fee covers everything — monitoring, incident response, up to three in-person visits per year, and a plain-language report every month. No lock-in, no jargon.

Elderly couple using a laptop together at home

Windows PC Bundle

$96/month · $249 setup

Full managed security for a Windows computer — hardened, monitored, and maintained year-round with in-person visits included.

  • Device hardened against the most common attack vectors
  • Remote monitoring & automatic updates
  • Antivirus protection — continuously monitored and kept up to date
  • Remote support — most issues resolved without a visit
  • Up to 3 in-person visits per year included
  • Monthly security summary report
  • Tier 2 remote incident resolution included
  • A phone call if anything serious happens — to you or a nominated contact
Book a Setup Visit — $249 + $96/month
Elderly woman smiling while looking at her smartphone at home

Mobile Devices Bundle

$96/month · $249 setup

Phones and tablets secured and configured — covering Apple (iPhone and iPad) and Android devices. Reduces scam calls, filters suspicious messages, and reduces the risk of malicious apps.

  • Device configuration locked down
  • Malicious website protection
  • Family visibility via Apple Family Sharing or Google Family Link
  • Up to 3 in-person visits per year included
  • Monthly security summary report
  • Tier 2 remote support and incident resolution included
  • A phone call if anything serious happens — to you or a nominated contact
Book a Setup Visit — $249 + $96/month

What we offer

  • ✓ We monitor for security threats only — not web usage, browsing, messages, or personal activity
  • ✓ The device continues to look and work exactly as it always has — we work quietly in the background without disrupting day-to-day use
  • ✓ We always meet in person and explain everything before we begin — the Senior's understanding and agreement comes first, every time
  • ✓ We minimise risk and better protect your or your loved one's online life through active monitoring, fast response, and a direct call when something needs attention
The Process

Simple from the first call

We handle everything — from the first conversation through to ongoing protection. Your parent stays in the loop; you stop worrying.

1

You get in touch

Tell us about your parent's device and situation. We'll confirm eligibility and walk you through what's involved — no obligation.

2

In-person setup visit

We visit your parent's home in person. We explain what we do in plain language, get their agreement, and configure the device completely.

3

Ongoing protection

Many threats are blocked automatically. Most issues are resolved remotely. If something serious happens, we call you before you have to ask.

4

Monthly report

Every month you receive a clear summary — green means all clear, amber means something to note, red means we've already called you.

Why Choose Us

Built for trust. Held to it.

We work inside seniors' homes with access to their devices. We take that responsibility seriously — in how we hire, how we operate, and what we commit to in writing.

Screened & verified

All representatives hold a current National Police Check before conducting any home visit. You are inviting us into your parent's home — we hold ourselves to the same standard required of anyone working with elderly clients.

Protection, not surveillance

Sponsors receive security event summaries — not a window into their parent's private life. Your parent's autonomy and dignity are non-negotiable. We will not enable misuse of this service.

In person first, always

Every new engagement begins with a face-to-face visit. We introduce ourselves to your parent, explain what we do, and earn their trust before we touch their device.

Clear written agreements

A plain-language service agreement defines exactly what we do, what we don't do, and what happens if something goes wrong. No small print that contradicts the headline promise.

We call you. You don't chase us.

If something significant happens on the device, you hear from us before you have to ask. Every red-status event triggers a phone call to you or your nominated contact. Monthly reports are proactive, not reactive.

Connection is the point

We're not here to lock seniors off the internet. We're here to make it safe enough that they never have to stop. A senior who stays connected is a senior who stays part of their family and community.

Get in Touch

Ready to get started?

Tell us a little about your situation — what device you or your family member uses, where you're located, and what's prompted you to get in touch. We'll get back to you within one business day.

Got questions or need help? Call us for advice and assistance.

Email hello@safeharbourdigital.com.au
Phone Melbourne, VIC — response within one business day
Service area Melbourne metro — expanding Australia-wide